Today is a very special day for CertFair as we launch our new website
For some time we have been passionately exploring how purpose & values, deployed through existing compliance systems, can deliver on consumer expectations for insurers & financial [...]
Powerful speech by John Lonsdale, Deputy Chairman APRA to Insurance Council Of Australia 2019 Annual Forum, Sydney
Mr Lonsdale clearly articulated the difference between compliance with black letter law and consumer fairness. "So my challenge to the general insurance industry is to show [...]
AFCA’s response to the Royal Commission Final Report
In its response to the Royal Commission recommendations AFCA welcomes the Commissioner’s recommendation to amend Chapter 7 of the Corps Act to require AFSL holders to [...]
Retailers surprised to be caught up in royal commission’s car dealer crackdown
Financial products distributed by non-financial people is one of 185 indicators used by CertFair in assessing whether an organisation is fair. CertFair goes Beyond Compliance to [...]
The shift in focus from complying with black letter law to meeting community standards and expectations must start with the tone from the top
Boards of financial service organisations must be having this conversation in a post Royal Commission environment. Boards must then articulate the outcomes of these conversations in [...]
Going beyond compliance to win community trust
An ABC report re the devastation of the Townsville Floods & calls by leaders for insurers & banks to support the community through these difficult times. [...]